Policies

General policies:

  • All prepaid sessions are fully transferable but not refundable.
  • All prepaid sessions expire after one year from the last date of use.
  • For pre-registered classes, no refunds or credits will be given for missed classes, although the cost will be prorated if starting the session late.
  • Come 15 minutes before your first class to register by completing our brief intake form and waiver at our front desk.
  • Please notify Total Balance at least 24 hours in advance if you are canceling an appointment with a fitness instructor for a private session or a wellness center therapist for a treatment. You will be charged for the appointment if 24 hours cancellation notice is not provided.
  • Precision Pilates (or a private introduction) is a prerequisite for attending Pilates and Penchenat classes
  • Foundations to Total Training (or personal training) is a prerequisite for attending Total Training classes.

Online Booking:

  • Once registered, you will be emailed a user name and password to access our online booking system to sign up for your classes.
  • Classes that are signed up for but missed and not canceled at least one hour prior to the class start time will be charged to your package only if the class was full.
  • If you have an unlimited membership, the missed class will be charged to your credit card at a rate of $12 for spinning and $18 for Pilates, Yoga or Total Training, again only if the class was full.
  • Our online booking system indicates how full the class is.

Unlimited Memberships:

  • Unlimited memberships are based on a 1-year period and are charged to a credit card at the beginning of each month using a pre-authorized payment form.
  • The membership can be canceled at any time without penalty with seven days written notice.
  • The membership can be put on hold for a minimum of five days due to illness or travel with written notice.
  • The membership automatically renews after 1-year
  • The Deluxe unlimited membership, which offers access to all of our classes, does not include the cost of the prerequisite introductory classes, Precision Pilates ($59 +hst) and Foundations to Total Training ($79 +hst).